Frequently Asked Questions


Delivery is free for deliveries of R1000 or more. And R99 for orders less than R1000.

We aim to deliver all orders within 7 working days. Domestic delivery within 5 – 7 days

Sure, contact us and provide us with your order number and we will try our best to help you.

Unfortunately we do not ship outside South Africa yet, but watch this space as we will be launching international shipping very soon!

Tell us which item is missing. Complete the form and provide us with your order number.


You will receive email notification of the payment received with details of the items to be dispatched

  • MasterCard and Visa credit cards
  • EFT through Standard Bank, Nedbank, FNB or Absa
  • Masterpass
  • Credit facility mobicred

Return & Refund

Log your request with your order number and reason for return

Submit a claim and provide us with your order number

View our returns policy here

Privacy & Security

We do not store your credit card details

Thola Africa takes customer information security seriously. We will not sell or pass your information to third parties. View our privacy policy  here